General Frequently Asked Questions

You have the option to make bookings through our mobile app, our website, or by reaching out to our At Your Service Centre at +442045771002.

We will send you the contact details of the driver who is assigned to your booking, so you can keep in touch with them. If you need help locating the driver, you can call us on +442045771002 and we will help you.

To avoid a 100% charge, kindly make any cancellations at least 12 hours in advance of your scheduled pick-up time. Cancellations made within 3 hours of the pick-up time will incur the full charge.

You have the vehicle to yourself. There are no shared bookings for the vehicles.

We recommend that you book online at least 24 hrs before your trip.

Yes, we offer meet and greet services where your driver will be waiting for you with a sign displaying your name.

You will pay a fixed price for a transfer that you book beforehand. But there will be extra charges for any additional drops, stops, pickups, or diversions, as well as for any waiting time. You may also face additional charges if you do not order the right vehicle type.

Our services are available 24/7, 365 days a year, including Christmas and other holidays.

Yes, we provide child seats upon request to ensure the safety and comfort of your kids. Please let us know your requirements when booking, and we’ll have the appropriate seat ready for your journey.

No, we enforce a strict no-smoking policy in all of our vehicles.

No worries, just inform us about your luggage requirements, and we’ll provide a suitable vehicle.

Our fleet comprises Executive, VIP, Standard Saloon, Executive Saloon, Estate, MPV5, 6-seater, 8-seater, and 9-seater cars.

After you finish booking online, a confirmation email will be sent to you. Alternatively, call our 24-hour customer service at +442045771002 and inquire with one of our operators.

If your flight is cancelled, please contact us at +442045771002. Alternatively, you can call us and provide your booking reference number to modify your booking as needed. Keep in mind that there is a cancellation fee for all changes.

Yes, you have the option to schedule bookings with multiple pick-up and drop-off addresses through our website, mobile app, or by contacting our 24/7 at your service center.

While it’s possible to book without a specific destination, we strongly advise providing a complete address to ensure an accurate fare estimate. Otherwise, ‘As Directed’ rates will apply.

Tipping the driver is not mandatory, but it is always welcomed and appreciated.

Kindly call our office right away at +442045771002. Alternatively, you can reach out to the driver directly using the contact information they’ve provided.

To make changes to your booking, please call +442045771002 or send an email to [email protected] along with your booking reference number.

You can provide your rating through our mobile app or the feedback page on our website.
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